Cancellations & returns
Cancellations and returns
The following is only applicable where a contract has been made either:
1 over the internet; or
2 by telephone; or
3 in your home
It does NOT apply where a contract is made in a store.
In addition to your normal statutory rights, subject to certain exceptions, see below, as a consumer you also have the right to cancel the contract at any time up to fourteen days after the date your order is delivered to you, or if you have ordered more than one item and they are delivered on different dates, fourteen days after the date of the last delivery of your order. Please contact the relevant store dealing with your order to cancel.
Internet orders
If your order has not been delivered and you wish to cancel it you can do so in one of the following ways:
• Online: please contact our Customer Service Team on 0151 220 4395.
Call to buy orders
If you placed your order by telephone on the “Call to Buy” line, rather than calling an individual store, please call our Telesales team on0151 220 4395 and one of our sales team will check whether cancellation is possible.
Telephone orders and orders placed in the home
If your order was placed over the telephone directly with a store or was placed with an estimator in your home, it has not been delivered and you wish to cancel your order please contact the store who will check the status of your order and confirm if cancellation is possible. Cancellation will not be possible if the carpet has already been cut to your specific order size.
Floorcoverings
The right to cancel does NOT apply to products that are made to your specifications. This includes floor coverings, which have been cut from a roll to your specific order size. If the products are excluded from your right to cancel, we will find out whether or not they have already been cut to your specifications and if not we will accept a cancellation of your order and refund your money. If, however, the product has been prepared for you we will only accept cancellation if we may deduct a proportion of the purchase price from the refund we issue to you to cover the losses we will incur in selling your purchase as a reduced price remnant in one of our stores. We will advise you of any such charge and you may then decide whether or not you wish to cancel the order.
Beds
Beds are made bespoke for you and for that reason are non refundable.
General
When your products have been delivered you have a reasonable opportunity to make sure that they are the products you ordered. If not you must not cut into, fit or use them (other than to check whether or not they are the right products). You must retain the packaging so that this can be reused, if possible, for their return. You will be responsible for the condition of the products and for their reasonable care whilst they are in your possession. Please contact the store from which the products were ordered within 14 days of delivery.
You are under a duty to take reasonable care of the products until the end of any cooling off period. In particular you must ensure that the products are not soiled in any way.
How to return the products
If you cancel your order and wish to return the products in accordance with your statutory right to cancel
• For floorcoverings (other than rugs) and beds we will arrange collection of the products. You must uplift any floorcovering and make it available for collection. It must not have been cut or damaged in any way. There will be a collection charge equal to the delivery charge for the product. You will still need to pay the original delivery charge for the product in addition to any collection charge, and any fitting charge under the separate agreement between you and the fitter.
• If you purchased a rug or pillow by telephoning your local store, that rug or pillow only can be returned without charge to your local Liverpool Bespoke flooring & Carpets store.
• If you purchased a rug or pillow either online or by using “call to buy” then the rug or pillow must be returned either by posting it to the address shown on the despatch note or we will arrange collection at your cost. Collection of rugs or pillows costs £6.95. Rugs or pillows purchased in this way must not be returned to any store.
Any refund of the purchase price in respect of returns will be made after deducting the applicable collection charge.
After this statutory fourteen day ‘cooling off’ period, you have the protection of your statutory rights. If you are unsure of your rights, please do not hesitate to seek advic
e from Trading Standards or other advisory body.Cancellations and returns
The following is only applicable where a contract has been made either:
1 over the internet; or
2 by telephone; or
3 in your home
It does NOT apply where a contract is made in a store.
In addition to your normal statutory rights, subject to certain exceptions, see below, as a consumer you also have the right to cancel the contract at any time up to fourteen days after the date your order is delivered to you, or if you have ordered more than one item and they are delivered on different dates, fourteen days after the date of the last delivery of your order. Please contact the relevant store dealing with your order to cancel.
Internet orders
If your order has not been delivered and you wish to cancel it you can do so in one of the following ways:
• Online: please contact our Customer Service Team on 0151 220 4395.
Call to buy orders
If you placed your order by telephone on the “Call to Buy” line, rather than calling an individual store, please call our Telesales team on0151 220 4395 and one of our sales team will check whether cancellation is possible.
Telephone orders and orders placed in the home
If your order was placed over the telephone directly with a store or was placed with an estimator in your home, it has not been delivered and you wish to cancel your order please contact the store who will check the status of your order and confirm if cancellation is possible. Cancellation will not be possible if the carpet has already been cut to your specific order size.
Floorcoverings
The right to cancel does NOT apply to products that are made to your specifications. This includes floor coverings, which have been cut from a roll to your specific order size. If the products are excluded from your right to cancel, we will find out whether or not they have already been cut to your specifications and if not we will accept a cancellation of your order and refund your money. If, however, the product has been prepared for you we will only accept cancellation if we may deduct a proportion of the purchase price from the refund we issue to you to cover the losses we will incur in selling your purchase as a reduced price remnant in one of our stores. We will advise you of any such charge and you may then decide whether or not you wish to cancel the order.
Beds
Beds are made bespoke for you and for that reason are non refundable.
General
When your products have been delivered you have a reasonable opportunity to make sure that they are the products you ordered. If not you must not cut into, fit or use them (other than to check whether or not they are the right products). You must retain the packaging so that this can be reused, if possible, for their return. You will be responsible for the condition of the products and for their reasonable care whilst they are in your possession. Please contact the store from which the products were ordered within 14 days of delivery.
You are under a duty to take reasonable care of the products until the end of any cooling off period. In particular you must ensure that the products are not soiled in any way.
How to return the products
If you cancel your order and wish to return the products in accordance with your statutory right to cancel
• For floorcoverings (other than rugs) and beds we will arrange collection of the products. You must uplift any floorcovering and make it available for collection. It must not have been cut or damaged in any way. There will be a collection charge equal to the delivery charge for the product. You will still need to pay the original delivery charge for the product in addition to any collection charge, and any fitting charge under the separate agreement between you and the fitter.
• If you purchased a rug or pillow by telephoning your local store, that rug or pillow only can be returned without charge to your local Liverpool Bespoke flooring & Carpets store.
• If you purchased a rug or pillow either online or by using “call to buy” then the rug or pillow must be returned either by posting it to the address shown on the despatch note or we will arrange collection at your cost. Collection of rugs or pillows costs £6.95. Rugs or pillows purchased in this way must not be returned to any store.
Any refund of the purchase price in respect of returns will be made after deducting the applicable collection charge.
After this statutory fourteen day ‘cooling off’ period, you have the protection of your statutory rights. If you are unsure of your rights, please do not hesitate to seek advic
e from Trading Standards or other advisory body.